1. Warranty Coverage

Unless otherwise mentioned on the product page, all items purchased from Yagobotix.com include a standard 15-day warranty from the date of delivery.

This warranty protects you against manufacturing defects only.
If you experience an issue within this period, please notify us immediately at support@yagobotix.com.

What is Covered

Manufacturing defects
Dead-on-arrival (DOA) items
Products that stop working within the warranty period without misuse

What is NOT Covered

Warranty does not apply if the product has been:

Misused, mishandled, dropped, or physically damaged
Exposed to static discharge
Soldered, modified, or altered in any way
Used in a non-recommended manner
Operated incorrectly due to wrong wiring or improper connections

2. Return & Replacement Process

Step 1: Report the Issue

Send the following to support@yagobotix.com:

Order number
Clear photos/videos showing the defect
Description of the issue

Our technical team will verify the problem and guide you.

Step 2: Approval / RMA Number

If a return is required, we will issue an RMA Number.
This number must be written clearly on the shipping box only.
Please do not write on the product’s original packaging.

Step 3: Shipping

Customers initially pay the return shipping cost.
After verification of a valid defect, we will reimburse the shipping cost.

Step 4: Replacement or Refund

Once we receive and inspect the product:

If the item is in stock:

We will send the replacement within 2 business days, with prepaid shipping.

If the item is out of stock:

We will issue a 100% refund.

3. 5-Day Refund/Replacement Guarantee

For issues such as:

Wrong item received
Parts missing
Shipping damage

Customers must report the issue within 5 days of delivery.

After verification by our technical team:

A replacement will be shipped (shipping prepaid by us), or
A full refund will be provided if replacement stock is unavailable.

4. Return Guidelines

To ensure smooth processing:

Include a copy of your original invoice inside the package.
Ensure the item is packed securely to prevent transit damage.
Only approved returns with RMA will be processed.
The product must not show any signs of tampering or misuse.

5. Limits of Responsibility

Yagotech Robotics is not responsible for:

Improper installation or use of products
Damage caused by incorrect wiring, voltage, polarity reversal, or short circuits
Damage caused during student experiments or project handling

Electrical and electronic components must be used with proper precautions.

6. Order Cancellation Policy

Due to the nature of electronics and strict quality checks, order cancellation is not allowed after dispatch, except in special cases approved by Yagotech Robotics.
We reserve the right to make the final decision on all refund or cancellation requests.

Contact Information

For returns, warranty, or support, contact:
Email: support@yagobotix.com
Website: https://yagobotix.com

Return, Warranty & Refund Policy